If you want the best results for your carpets when they need cleaning, there are a number of questions you should be asking to make sure you’re totally satisfied with the service you receive, and the price you pay for it. Our award-winning carpet cleaners in London highlight the key questions that need to be asked.

Do you offer no-obligation price quotes?

A decent carpet cleaning company will happily supply you with a price quote for its work for free, with no-obligation on your part to make a booking. It’s a question that should always be asked, however, because not all cleaning companies are authentic and transparent in how they work.

A clear price quote should include a breakdown of the charges, with all fees included so you know exactly what you need to pay. You should never feel pressured into making a booking, so if a company starts using heavy-handed tactics to make you book with them, look elsewhere. 

A reputable cleaning company, such as our carpet cleaning West Sussex business, won’t need to employ any pressured sales tactics, because the quality of the work speaks for itself.

Are you fully insured?

Your carpets are a valuable asset to your home or business, so making sure the company that cleans them is properly insured is a vital question that should always be asked.

A reputable carpet cleaning company should have fully comprehensive insurance in place, including employee and public liability insurance, as well as treatment risk insurance, in case any accidental damage occurred.

Is your work covered by any guarantee?

In addition to checking a cleaning company’s insurance status, it’s worthwhile asking the question what sort of guarantee they have in place. Thus, if any dirt gets missed in a carpet, or you’re not happy with anything after the cleaning job has been completed, a guarantee will mean that the cleaning company will come out again for free to resolve the problem. For example, at Carpet Bright UK, we include a 7-day customer satisfaction guarantee with our work.

Are your cleaning staff fully qualified?

You’d be surprised at how many cleaning companies don’t provide their staff with the full and correct industry training, which can often be reflected in the quality of the cleaning results produced.

Don’t feel shy about asking what kind of skills, experience and qualifications cleaning staff have, because, after all, it’s your precious carpets that are at stake.

Look for professionals who are fully qualified, trained by leading industry experts and are fully certified, as well as fully vetted.

Can you clean different types of carpet styles and fabrics?

If you’ve got several carpets that need cleaning and they’re made from different kinds of fabrics and materials, it’s important to make sure that whoever you choose to clean your carpets understands how to work with a range of natural and synthetic fibres. Different materials have their own set of cleaning requirements, so a decent company should be able to adapt their ways of cleaning to suit the needs of each carpet.

What sort of cleaning methods do you use?

Because different kinds of carpet fabrics have unique cleaning requirements, it’s essential to enquire about the cleaning methods a company uses. 

At our carpet cleaning West Sussex company, for example, we offer steam cleaning for carpets, but if any carpets aren’t suitable for this method, we also have dry cleaning available.

Do you carry out a pre-cleaning inspection?

Every decent carpet cleaning company will always carefully pre-inspect a carpet before they start cleaning it, taking note of things like a carpet’s fabrics, materials, dyes, textures and overall condition. The results from this inspection will then be used to shape the type of cleaning methods used. The best carpet cleaners will even carry out this pre-inspection for free.

If a cleaning company says that this isn’t necessary, then walk away, because it’s a vital step for ensuring the right cleaning can be provided for your carpets, whilst targeting the different sorts of dirt and stains present.

Can you move furniture – and do you charge extra for this?

The vast majority of carpets are going to have some sort of furniture on them, so it’s a good idea to ask how a carpet cleaning company deals with this. Can they move the furniture themselves or is it something you’ll be expected to do yourself? Will they charge extra for this?

At Carpet Bright UK, we believe that customers shouldn’t have to worry about anything when their carpets need cleaning, so we can move your furniture, or clean under it if necessary, at no extra cost.

Is your cleaning safe and eco-friendly?

Getting the best results for your carpets is, of course, going to be your main priority when they need cleaning, but for most people, knowing that their carpets are going to be cleaned safely, without any wider negative impacts, is equally crucial.

It’s therefore imperative to ask the question about cleaning safety. For example, inquire about whether the cleaning methods used will be safe for your carpets, and won’t cause any harm to children and pets. If caring for the environment is something that’s important to you, then you should also ask whether a company uses eco-friendly methods.

Look for things like whether a company uses steam cleaning, because this is a safe, natural method of cleaning that’s environmentally friendly, carpet-safe and harmless to kids and pets.

How long does the cleaning and drying process take?

Nobody wants restricted access to their carpets for an extended period of time whilst they’re being cleaned or waiting to dry, so it’s well worth asking how long the carpet cleaning and drying process will take. This is especially important for businesses who may need access to their carpeted rooms on a daily basis. Some traditional cleaning methods can leave carpets damp for days, so it’s these that you really need to be avoiding.

However, modern methods of cleaning using low-moisture steam cleaning machines can deep clean carpets really quickly. For example, at our award-winning carpet cleaners in London, it can take us around 20 minutes only to fully deep clean, sanitise, deodorise and remove stains from a carpet, with just an extra 2-3 hours to fully dry it.

Whatever questions you have when your carpets need cleaning, we will always happily answer them at Carpet Bright UK, so why not get in touch today?