Frequently Asked Question's
Learn all about our carpet cleaning services.
Due to the power of our industrial steam cleaning machines, on average it only takes around 2-3 hours for the carpet to completely dry. Our drying time is not guaranteed as it can be affected by humidity, temperature and airflow to the carpets.
Our technician will move and clean under your furniture at no extra cost; we clean underneath then put them back to their rightful place on protective padding (if needed). We ask our customers to remove items off and out of their furniture like plants, lamps, knick-knacks, books and clothes prior to our arrival. If an item of furniture is too heavy for a technician to move, we will clean around or underneath with a smaller tool where possible.
On average, it will take our technician's around 20 minutes per room. This time can vary depending on the amount of furniture to be moved, the size of the room and also the level of soilage.
Unlike most traditional carpet cleaning companies, our certified technicians use the most advanced industrial steam cleaning machines to help you experience a more thorough, longer-lasting clean. Our cleaning process includes sanitising, neutralising and deodorising your carpets and we will attempt to remove the toughest, deepest and dirtiest stains.
We cannot guarantee that our technicians will be able to remove all carpet spots or stains. Some stains can permanently discolour the carpet fibres causing irreversible damage. The age of the carpet and the type of carpet also plays a big factor in likelihood of full removal.
To achieve optimum results, a light vacuuming of the high traffic areas is recommended but not required.
Learn all about our upholstery cleaning services.
We use industrial steam cleaning machines to clean up to 110 degrees. Our unique cleaning process is proven to be the deepest and most thorough way of cleaning upholstery. Most reputable upholstery manufacturers recommend our process.
Yes, we can clean your furniture even if the label states “dry clean only”. Our technicians always test the fabric to determine the safest and most effective cleaning method.
Typically it only takes around 4-6 hours for the upholstery to completely dry. Our drying time is not guaranteed as it can be affected by humidity, temperature and airflow to the upholstery.
Most furniture manufacturers recommend to professionally clean your upholstery every 6-12 months.
We can clean all soft furnishings including sofas, footstools, bed frames, dining room chairs and much more. If you’re unsure whether we can clean your upholstery, please feel free to call our customer care team for further information.
Learn all about our rug cleaning services.
Yes, we recommend to clean all synthetic rugs at your property.
On average it only takes around 4-6 hours for your rug to completely dry. Our drying time is not guaranteed as it can be affected by humidity, temperature and airflow to the rug.
Yes, oriental rugs need extra care when they’re cleaned. We recommend cleaning your rugs at our state-of-the-art rug cleaning facility to achieve optimum results.
Yes, we have a state-of-the-art rug cleaning facility. Our lead time always depends on how soiled a rug is but most rugs are collected, cleaned and returned within 2 weeks.
Once your rug has been signed off by our QA manager, we wrap the rug in a clear Polythene bag.
Learn all about our stain protection services.
We use the industry’s best professional Stain Protector that works by soaking each individual fibre creating an invisible protective coating. This repels all oil and water-based stains from your soft furnishings.
Once our technician has applied our protector, your carpets and upholstery will be protected for up to 2 years.
No, not at all. Our Stain Protector is 100% invisible and is scent free too.
Using a clean, dry cloth, blot the liquid from the surface of the fibre to remove excess liquid.
We offer the industry’s best Stain Protector to your freshly cleaned carpet as an additional service. Most carpet manufacturers apply a ‘wear dated’ protector to their carpets during manufacturing. With time, this added layer of protector is removed due to day-to-day traffic and cleaning. Your carpet’s ability to resist soiling and staining is reduced over time, allowing spots and spills to become permanent.
Learn more about our business.
We’re open from 9:00 am to 6:00 pm Monday through to Saturday.
We’re a local, family-run carpet & upholstery cleaning company that’s grown over the years. We’re really proud to have built up over 20,000 positive customer reviews online, making us the most recommended carpet cleaning company in the UK.
Yes, we are fully insured. We carry Treatment risk insurance that covers us if we accidentally damage your carpets or sofas, we also carry public liability and employee liability insurance.
To achieve optimum results, we ask that you thoroughly vacuum the areas we will be cleaning a couple of days prior to your appointment. Also remove any large items of furniture that a single technician would not be able to comfortably move.
Unfortunately not, we only accept credit or debit card payments.
You can move, change or cancel your booking free of charge up to 48 working hours’ (Monday to Friday) prior to your appointment. After 48 working hours’, a cancellation or movement fee will apply.
To secure a booking, we would ask you to call our Customer Care Team on 0800 310 1900 and they will be able to offer you a time and day that’s convenient for you.
As a family-run business, we're happy to work with you to attempt to correct any situation that may arise. We offer a 7-day customer satisfaction guarantee! If you were unsatisfied, for any reason, within 7 days of your service, we will do our utmost to rectify any perceived issues.
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Voted #1 carpet cleaner in London, Kent & Surrey. Our customer service hours are 9.00am to 6.00pm 6 days a week.
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