Frequently Asked Question's

We have collated some of our most frequently asked questions by our customers. If you don't find all the answers on this page then as always feel free to contact us on 020 3011 5590.

What method do you use for cleaning?
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We use a 10 step cleaning process which includes hot water extraction, also known as steam cleaning. Our exclusive carpet cleaning method removes the toughest, deepest and dirtiest stains. Followed by a unique cleaning solution that's designed to penetrate deep within the carpet fibres. Then we use an extremely powerful suction to extract excess dirt, allergens and the remaining moisture in the carpet.

How long will it take to clean my carpets?
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On average, it will take our technician's around 20 minutes per room. This time can vary depending on the amount of furniture to be moved, the size of the room and also how soiled the carpet is.

Whats include in the price?
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Our price includes treating for spots, moving furniture, and a 7-day satisfaction policy. The price quoted by our booking team is always the price paid, we guarantee no hidden fees or additional charges.

How do you guarantee customer satisfaction?
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We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we

Should I have my carpets dry cleaned or steam cleaned?
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Most major carpet manufacturers recommend hot water extraction as the preferred method. Hot-water extraction (steam cleaning) completed properly by a certified technician removes more soil and spots than dry cleaning methods.