We have collated some of our most frequently asked questions by our customers. If you don't find all the answers to your questions, please feel free to contact our Customer Care Team.
Frequently Asked Question's
We use a 10 step cleaning process which includes sanitising, neutralising and deodorising your carpets and upholstery. Our exclusive carpet cleaning method removes the toughest, deepest and dirtiest stains. Followed by a unique cleaning solution that's designed to penetrate deep within the carpet fibres. Then we use an extremely powerful dual suction system to extract excess dirt, allergens and the remaining moisture in the carpet.
To achieve optimum results, a light vacuuming of the high traffic areas is recommended but not required.
On average, it will take our technician's around 20 minutes per room. This time can vary depending on the amount of furniture to be moved, the size of the room and also the level of soilage.
Yes we move and clean under your furniture at no extra cost; we clean underneath then put them back to its rightful place on protective padding if needed. We do suggest you remove items off and out of your furniture like plants, lamps, knick-knacks, books, clothes prior to us arriving. There are several items we will not move, including: pianos, televisions, electronics, china cabinets, dressers with mirrors, pool tables, awkward to move beds etc.
Due to the power of our industrial machines, on average it only takes around 2-3 hours for the carpet to completely dry. Our drying time is not guaranteed as it can be affected by humidity, temperature and air flow to the carpets.
Our price includes treating for spots, moving furniture, and a 100% satisfaction policy. The price quoted by our Customer Care Team is always the price paid, we guarantee no hidden fees or additional charges.
We're happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question.
Yes, we are fully insured. We carry Treatment risk insurance that covers us if we accidentally damage your carpets or sofas, we also carry public liability and employee liability insurance.
Most major carpet manufacturers recommend steam cleaning as the preferred method. Steam cleaning completed properly by a certified technician removes more soil and spots than any dry cleaning methods.
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful cleaning equipment, your carpet is thoroughly rinsed, but left only damp to the touch.