Open 6 days 9am - 6pm

Frequently Asked Questions

Q. How long will it take for my carpet to dry?

Room temperature, humidity and airflow to a carpet influence how long it takes for a carpet to dry. But, generally speaking, most carpets we clean are fully dry in 2-3 hours. Once dry, you can have immediate access to your carpets again.

Q. Do you move furniture?

You’ll be pleased to hear that we do, and even happier to note that we don’t charge for this service! By removing furniture, we can fully clean your carpets. Once finished, we’ll put all items back, preventing indentations by placing protector pads under furniture, where necessary. We advise customers to move accessories stored in or on furniture before our visit.

Q. Are you a local business?

Yes. Although we’ve rapidly expanded over the years, our family-owned carpet cleaners in Chigwell Row still offer a local, personalised carpet and upholstery cleaning service.

Q. How long will it take to clean my carpets?

Each carpet takes approximately 20 minutes for us to clean, but room size and level and type of carpet soiling can influence this. How much furniture needs moving off the carpet can also impact the length of time it takes us to clean.

Q. What cleaning method do you use?

We use a powerful cleaning method that is reliable at removing even the toughest of stains and ingrained dirt and debris in a carpet. Consisting of five individual stages, we inspect a carpet first, vacuum it to loosen dry soil, pre-treat it with a stain remover, deep clean it with an industrial strength steam cleaning machine and quickly return a carpet to a fresh, dry condition again. We clean with market-leading machines, which work deep into a carpet, eliminating widespread dirt, odours, dust mites, pet soiling, stains, bacteria, germs, etc.

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