Open 6 days 9am - 6pm

Frequently Asked Questions

Q. How long will it take for my carpet to dry?

Not long at all. Usually around 2-3 hours, on average. Timescales can vary, based on room temperature, humidity and airflow to a carpet. We always use the latest equipment that keeps drying times to a minimum, for your peace of mind.

Q. Do you move furniture?

Certainly. Having lots of furniture in a room can make it harder to fully clean a carpet, so we move furniture as part of our service, at no extra cost. Our technicians are highly experienced professionals and will always move and replace items carefully. We recommend you move smaller accessories yourself off furniture before we arrive.

Q. Are you a local business?

Correct. We’re proud to offer local carpet and upholstery cleaning to all The City customers. Our family-owned business remains firmly independent and not part of a franchise.

Q. How long will it take to clean my carpets?

Each carpet takes approximately 20 minutes for us to clean, but room size and level and type of carpet soiling can influence this. How much furniture needs moving off the carpet can also impact the length of time it takes us to clean.

Q. What cleaning method do you use?

With our multi-stage carpet cleaning in The City, we ensure pristine results for your carpets and upholstery. We’ve heavily invested in the latest, industry-approved machines and products that are geared up to remove the toughest of stains and all levels of deep-seated dirt. We use powerful steam cleaning machines that sanitise, neutralise and deodorise carpets, removing up to 98% of carpet debris, allergens and pathogens, using natural, safe and non-toxic processes. Our cleaning machines are also water-efficient and eco-friendly.

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