Research suggests that almost 90% of us look at online customer reviews before deciding whether or not to use a business. What’s more, most of us trust online reviews as much as family or friend recommendations. With reviews being so influential, it’s no surprise that when people are looking for professional carpet cleaning services they’ll also turn to the internet to see which cleaning company is best. We’re proud to say that Carpet Bright UK is the most reviewed carpet cleaning service in the UK, and there are lots of reasons why both domestic and commercial clients rate us so favourably.
Why trust reviews?
You can read as much about a company on its website or listen to what it’s got to say in person, but the only real way to know if what is being said is correct and genuine is by going by previous customer experiences – and that’s why reading reviews is so important.
It gives you a first-hand overview of both the positive and negative aspects of a cleaning business, so you can make an informed decision as to whether the cleaning provider is the right choice for you.
Of course, reading one or two negative reviews doesn’t necessarily mean a company is bad, because there are lots of different factors that can affect why someone leaves a negative review, so you should always look at the ‘bigger’ picture. For example, if the majority of the reviews are in the top bracket ratings, then there’s a good chance you’ll be making a positive choice picking this company. Ratings overall do matter, because it’s estimated in studies that around 42% of consumers are unlikely to use a business if its ratings are consistently below three stars.
That’s why at Carpet Bright UK we strive to make sure customers have a really positive experience using our award-winning carpet cleaning services, allowing our business to thrive and grow, and to increase customer loyalty to our esteemed carpet cleaning brand.
A positive online presence
Online reputation management is important for any business, and for our carpet cleaning London company, we make sure that people are able to get a good idea of what they can expect from us, through using a variety of reputable customer review platforms.
With a presence on trusted websites like Checkatrade, Trustpilot, Yell and Google, we have currently got over 22,000 positive reviews, and we’ve established ourselves to become one of the most reviewed carpet cleaning service providers in the UK.
The beauty of having an established presence on reputable trade review sites is that customers can feel confident that the reviews we’ve received are all genuine and have been checked and verified by the web provider. You, therefore, don’t need to worry about any reviews that are published online being fake.
What’s more, whilst we showcase a selection of reviews on our website, opening up for receiving customer feedback on external channels adds an extra layer of authenticity and impartiality, which can help to ensure that we’re the most trusted source of professional carpet cleaning for you.
What do customers say?
With thousands of five star reviews online for our carpet and rug cleaning London services, we often hear about the same themes time and again from customers about why they’ve rated us so highly.
Customers remark how professional and helpful our cleaning staff are, and how we really do make a big difference to the appearance of their carpets.
The knowledge we have when it comes to understanding how to clean different styles of carpets also shines through in the feedback we get, and it’s not just domestic customers that are impressed by our cleaning know-how, but also commercial ones.
The quality of our work and attention to detail also get mentioned a lot, and we often find people writing reviews for our carpet cleaning London services who wouldn’t normally write them – that’s how impressed they are with our work!
We also get praised for our choice of cleaning methods that care for carpets and are suitable for those with allergies, pet owners and children, because we opt for natural, eco-friendly cleaning solutions that are safe for everyone.
Crucially, customers remark about how reliable we are, because we all know too well that it’s not always easy to find tradespeople who show up for the job, do what they say they’re going to do and live up to your expectations – but we do at Carpet Bright UK!
See what we can achieve
Being the most reviewed carpet cleaning service in the UK means that whether you live in Oxford, London, Cambridge, Essex or by the Kent coast, you’ll always know what you can expect, and look forward to, from our top-tier carpet cleaning business.
With plenty of information and customer feedback online, all elements of our cleaning services will be covered. But we know that reading lots of information isn’t always the same as seeing it, so it’s also useful to know that on our social media pages, you’ll be able to see some amazing examples of the before and after transformations of our cleaning work. This really helps to bring those great reviews we receive to life!
Get in touch
Reading reviews about our professional carpet and rug cleaning London business should give you a good insight into the services we offer at Carpet Bright UK. But, we also encourage customers, especially new ones, to get in touch if they need anything clarifying or extra information is required.
We’ve got a friendly, helpful and knowledgeable customer care team on hand six days per week to assist with all enquiries, and you can contact us online, by phone or through our chat function.
If you decide to use our carpet cleaning services, we encourage you to leave a review so that others can benefit from your experience. We provide a complete satisfaction guarantee with our fully insured carpet cleaning work, so we’re confident that your review contribution will be a positive one to add to our ever-growing collection.
Contact our expert team today.
