Open 6 days 9am - 6pm

Frequently Asked Questions

Q. How long will it take for my carpet to dry?

Not long at all. Usually around 2-3 hours, on average. Timescales can vary, based on room temperature, humidity and airflow to a carpet. We always use the latest equipment that keeps drying times to a minimum, for your peace of mind.

Q. Do you move furniture?

Our goal is to make life easy for customers, so, yes, we do move furniture for you – at no extra cost! The only thing we ask is if you could empty furniture or move accessories from the top of furniture. Other than that, leave all the moving and lifting to us. We’ll put everything back in its correct place again, before we leave. We can also put protective pads under furniture.

Q. Are you a local business?

Correct. We’re proud to offer local carpet and upholstery cleaning to all Pratt's Bottom customers. Our family-owned business remains firmly independent and not part of a franchise.

Q. How long will it take to clean my carpets?

Investing in the latest equipment means we can complete the cleaning process for one carpet in circa 20 minutes. Moving furniture can affect timescales, however - the more items you’ve got, the longer it’ll take. Room size and level of carpet soiling also determine cleaning times.

Q. What cleaning method do you use?

With our multi-stage carpet cleaning in Pratt's Bottom, we ensure pristine results for your carpets and upholstery. We’ve heavily invested in the latest, industry-approved machines and products that are geared up to remove the toughest of stains and all levels of deep-seated dirt. We use powerful steam cleaning machines that sanitise, neutralise and deodorise carpets, removing up to 98% of carpet debris, allergens and pathogens, using natural, safe and non-toxic processes. Our cleaning machines are also water-efficient and eco-friendly.

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