Open 6 days 9am - 6pm

Frequently Asked Questions

Q. How long will it take for my carpet to dry?

Expect your carpets to be fully dry in around 2-3 hours, depending on the humidity, temperature and airflow in a room. We always strive to use the most efficient cleaning equipment that offers the fastest drying times in the industry.

Q. Do you move furniture?

Our goal is to make life easy for customers, so, yes, we do move furniture for you – at no extra cost! The only thing we ask is if you could empty furniture or move accessories from the top of furniture. Other than that, leave all the moving and lifting to us. We’ll put everything back in its correct place again, before we leave. We can also put protective pads under furniture.

Q. Are you a local business?

Correct. We’re proud to offer local carpet and upholstery cleaning to all Surbiton customers. Our family-owned business remains firmly independent and not part of a franchise.

Q. How long will it take to clean my carpets?

Our highly experienced technicians use modern equipment that can clean a carpet in just 20 minutes. Timescales can be influenced by a range of factors, however, including carpet size and level of soiling. How much furniture requires moving also impacts cleaning times.

Q. What cleaning method do you use?

Your carpets will be thoroughly cleaned, sanitised, neutralised and deodorised during our multi-step cleaning procedure. We use the most up-to-date machines and equipment that produce impressive, durable results. Our cleaning method takes into account the individual fabric and condition of a carpet, ensuring the most appropriate treatments are used. Our steam cleaning machines remove up to 98% of dirt, using safe, natural processes that deep clean a carpet from top to bottom.

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